Effective from January 23, 2026
You can see our previous Terms & Conditions here.
These Terms of Service (these “Terms”) constitute a legally binding agreement between you and Times Internet UK LTD (together with its affiliates, "TIL UK", "we", "our", or "us") and govern your use of any of our products, services or mobile application (the "App") that refer or link to these Terms, and the website at https://www.willow.tv/ or any successor website (the "Site," and collectively with the foregoing, the "Services").
PLEASE NOTE: THESE TERMS GOVERNS HOW DISPUTES BETWEEN YOU AND TIL UK CAN BE RESOLVED. IT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 18). PLEASE READ CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING, IF APPLICABLE, YOUR RIGHT TO OPT OUT OF ARBITRATION.
The Site is owned, maintained, and operated by Times Internet United Kingdom Ltd., together with its agents who assist in operating the Site.
BY USING THE SERVICES OR BY CLICKING “I AGREE” (OR A SIMILAR BUTTON OR CHECKBOX, IF ONE EXISTS), WHICHEVER IS EARLIER, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO, AND YOU WILL NOT ACCESS OR USE THE SERVICES. If you accept or agree to these Terms on behalf of your employer or another legal entity, you represent and warrant that (i) you have full legal authority to bind your employer or such entity to these Terms; (ii) you have read and understand these Terms; and (iii) you agree to these Terms on behalf of the party that you represent. In such event, “you” and “your” will refer and apply to your employer or such other legal entity.
Our Services provided through our Site and App include cricket news, cricket highlights, cricket scores, and other cricket-related content as we may offer them on our Site and App. You may access these Services, at no cost, with or without an account.
We also offer a premium subscription (“Premium Subscription”) to our Services through our Site and our App. The Premium Subscription allows you to watch exclusive coverage of Live Cricket, Highlights, and/or Replays.
To access our Premium Subscription, you must have an account, and you must have an active subscription plan with a valid payment method through the third-party payment service provider (“PSP”), such as your Apple account, as indicated on the Services. The Premium Subscription is also governed by these Terms. For the purposes of these Terms, the Premium Subscription services are part of the “Services.”
If you are residing in a jurisdiction that restricts the ability to enter into agreements such as those set out in these Terms, then you may not enter into these Terms, and shall not access or use the Services.
Furthermore, if you are residing in a jurisdiction where it is forbidden by law to participate in the activities or services offered by the Services, you may not enter into these Terms and shall not access or use the Services. By using the Services, you represent and warrant that you have verified in your own jurisdiction that your use of the Services is allowed.
We make - and you acknowledge that we make - no representation that the Services, the content, or other materials on the Services are appropriate or available for use in all locations. Those who choose to access the Services do so on their own initiative, at their own risk, and are responsible for compliance with all applicable federal, state, and local laws.
We reserve the right to limit the availability of the Services, content materials, or other items described or offered thereon to any person, geographic area, or jurisdiction we so desire, at any time and in our sole discretion, and to limit the quantities of any such services, materials, or other items provided, and we will have no liability to you for any such limitation.
To obtain access to the Premium Subscription, you are required to create and register an account with TIL UK (“Account”). As part of the Account registration process, you will be requested to provide certain information, including, without limitation, your name, full address, phone number, email address, and payment information.
By registering your Account, you agree to provide true, accurate, current, and complete information as prompted by the registration process and to maintain and promptly update the Account information to keep it accurate, current, and complete. You are the sole authorized user of your Account, and you will not share your password, account information, or access to the Services with any other person. Each user is required to have a separate username and password. You are responsible for maintaining the confidentiality of any login, password, and Account number provided by you or given to you by us for accessing the Services. You are solely and fully responsible for all activities that occur under your password or Account, even if not authorized by you. TIL UK has no control over the use of any user's Account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or Account, or you suspect any other breach of security, you will inform us immediately.
The person signing up for the Services will be the contracting party (“Account Owner”) for the purposes of these Terms and will be the person who is solely responsible for complying with these Terms and is authorized to use any corresponding Account we provide to the Account Owner in connection with the Services; provided, however, that if you are signing up for the Services on behalf of your employer, your employer shall be the Account Owner. Your Account is not transferable to any other person or account, and you must immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of our security or the security of your Account.
Payment and any other expenses must be paid through the PSP. You may be required to register with the PSP, agree to the terms of service of the PSP, provide your payment details to the PSP, and go through a vetting process at the request of the PSP to set up an account with the PSP (the “PSP Services Agreement”). By providing any of your information to the PSP, you will be subject to the PSP’s privacy policy. By accepting these Terms, you agree that you have reviewed and agreed to the applicable PSP Services Agreement. Please note that we are not a party to the PSP Services Agreement and that you, the PSP and any other parties listed in the PSP Services Agreement are the parties to the PSP Services Agreement and that we have no obligations, responsibility, or liability to you, any user, or any other party under the PSP Services Agreement or the PSP’s privacy policy.
All prices and fees displayed on the Services are exclusive of applicable federal, provincial, state, local, or other governmental sales, goods, and services or other taxes, fees, or charges now in force or enacted in the future (“Taxes”). Any applicable Taxes are based on the rates applicable to the billing address you provide to us and will be calculated at the time a transaction is charged to your Account.
When purchasing your Premium Subscription to the Services, you may be presented with different plans. The Premium Subscription currently offers monthly or yearly plans for you to choose from.
By signing up for a Premium Subscription and providing the PSP with a payment method, you agree to pay the PSP the Premium Subscription fee. The Premium Subscription fee will be billed at the time you establish your subscription and on an ongoing basis at the intervals specified when you complete your subscription purchase unless you cancel your subscription prior to your subscription renewal.
After your original subscription ends, it will automatically renew at the then-current rates unless you cancel before the renewal. Renewal charges will be applied to the payment method associated with your Account. By providing a payment method to the PSP, you agree that the PSP is authorized to charge the applicable Premium Subscription fee together with any applicable Taxes on a recurring basis until you duly cancel your Premium Subscription with us. If your payment method expires and you do not update your payment method or duly cancel your Premium Subscription before it automatically renews, you authorize the PSP to continue billing, and you will remain responsible for any uncollected amounts. If a valid payment method is not activated on your Account when a payment becomes due, we may restrict, suspend, or cancel your Premium Subscription.
You can cancel your Premium Subscription under the My Profile section of your Account on the Site or App.
For details about plans and pricing, please visit Subscribe. Although we strive to provide accurate pricing information, errors may occur. We reserve the right, but are not obligated, to correct any errors in pricing, promotions, offers, shipping charges, availability, or other information and to modify the prices at any time, without prior notice. In the event that the price or related information for the Services (whether in an estimate or otherwise) is incorrect due to an error in pricing or other information, we may, at our sole discretion, refuse or cancel the Service provided to you, whether before or after the acceptance thereof. If there is such an error in pricing or other information, we will cancel the Services and reverse any charges that have been applied, then contact you to ask you to place a new order for Services at the correct price.
ALL PREMIUM SUBSCRIPTIONS (MONTHLY AND YEARLY) WILL REMAIN IN EFFECT UNTIL THEY ARE CANCELLED. YOU CAN CANCEL YOUR SUBSCRIPTION AT ANY TIME VIA THE SITE OR THE APP, OR BY WRITTEN NOTICE. YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE IT RENEWS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT CYCLE'S SUBSCRIPTION FEE. If you cancel your subscription, the cancellation will become effective at the end of the then-current Premium Subscription period, and you will continue to have access to your subscription until the end of that period.
To cancel your Subscription and delete your Account, you may either use the features on the Services to do so (if applicable and available), the features available through the PSP, or by sending a written notice to [email protected] stating the following: [SUBSCRIPTION CANCELLATION REQUEST]
A confirmation email receipt will be sent to you with the expiration date of your subscription.
You can also cancel your Subscription under the Manage Subscription section of your Account on the Site or App. Website/App> Visit “My Account” > Click “Manage Subscription”> Click Cancel Subscription
If you subscribe to the Services through Apple, you can manage or cancel your subscription by following the steps below on your iPhone or iPad.
To manage or cancel your subscription, follow the steps below:
Go to the Settings app on your iPhone or iPad
Tap on your name at the top of the screen and tap Subscriptions
Select your subscription to manage and make changes
For more information, please visit Apple Support
If you subscribe to the Services through Roku, you can manage or cancel your subscription by following the steps below:
To manage or cancel subscriptions you signed up for through Roku:
Go to my.roku.com/subscriptions.
On your Roku device, select the app and press * on your remote.
Select your subscription to manage and make changes
For more information, please visit Roku Support.
We may display or provide access to third‑party services, platforms, or promotional offers. Your use of any third‑party service is entirely voluntary and governed solely by that provider’s own terms and policies. We do not endorse or control such services and are not responsible for their availability, accuracy, benefits, or for resolving any issues or disputes that may arise.
We may promote offers from Abound, an independent provider. Participation in Abound offers is subject only to Abound’s Terms of Service, and your relationship is directly with Abound. Abound alone determines eligibility, cashback calculation, redemption, and payment. TIL UK makes no guarantees about qualification, benefit amounts, or payment timing, and is not liable for fulfillment, technical issues, or disputes related to Abound. We may suspend or withdraw access to Abound offers at any time without notice. Abound offers cannot be combined with other promotions.
By participating, you acknowledge that TIL UK is not a party to, and has no liability for, your engagement with Abound. By choosing to sign up through Abound to claim any offer or cashback, you agree to Abound’s Terms of Service and Privacy Policy
The Services are only for personal or internal business use. You may not use the Services in any way that is unlawful, that violates these Terms, or that harms us or any other person or entity, as determined in our sole discretion.
“User Generated Content” is defined as any feedback, content, information, materials, and other content that may be textual, audio, or visual that you provide, submit, upload, publish, or make otherwise available to the Services and our users. You are solely responsible for User Generated Content, and we act merely as a passive conduit for your online distribution and publication of your User Generated Content. You acknowledge and agree that we:
Are not involved in the creation or development of User Generated Content.
Disclaim any responsibility for User Generated Content.
Cannot be liable for any claims arising out of or relating to the User Generated Content.
Are not obligated to monitor, review, or remove User Generated Content, but reserve the right to limit or remove User Generated Content on the Services at our sole discretion at any time.
You hereby represent and warrant to us that your User Generated Content (i) will not be false, inaccurate, incomplete, or misleading; (ii) will not infringe on or misappropriate any third party's copyright, patent, trademark, trade secret or other intellectual property or proprietary right, or rights of publicity, personality or privacy; (iii) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination, false advertising, anti-spam or privacy); (iv) will not be defamatory, libelous, discriminatory, hate speech, unlawfully threatening, or unlawfully harassing; (v) will not be obscene or contain pornography (including but not limited to child pornography) or be harmful to minors; (vi) will not contain or depict any statement, remark, or claims that do not reflect your honest views and experience, (vii) will not contain any private or personal information without such third party’s consent, (viii) will not contain any viruses, Trojan Horses, worms, time bombs, spyware, adware, backdoors, cancelbots, malicious code or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information, or allow unauthorized access to the Services, Site or App; (ix) will not represent you being employed or directly engaged by or affiliated with us or purport you to act as our representative or agent; (x) will not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers or (xi) will not, in our sole judgement, object, restrict, or inhibit, any other person from using or enjoying or Services.
By making available any User Generated Content through the Services, you hereby grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, access, view, copy, adapt, modify, translate, alter, export, distribute, license, sell, transfer, publicly display, publicly perform, publish, transmit, stream, broadcast, and otherwise exploit such User Generated Content on, through or by means of the Services. We do not claim any ownership rights in any such User Generated Content, and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Generated Content.
TIL UK reserves the right, but does not have the obligation, to at any time and for any reason: review, prescreen, edit, redact, otherwise modify, reorganize, or recategorize User Generated Content; delete User Generated Content from the Services; and archive or otherwise store any User Generated Content. TIL UK reserves the right to impose limits on Services features (e.g., the ability to provide User Generated Content) and to restrict your access to all or parts of the Services at any time for any reason, including any breach of these Terms. You understand that, even after removal or deletion, User Generated Content you have provided may remain viewable to and may have been copied or stored by other Services users and members of the public.
If you believe that any content on the Services infringes any copyright that you own or control, please follow the process described below under “Copyright Policy.” If you believe that anything on the Services violates a law or regulation or breaches any provision of these Terms, please notify us using the contact information below under “Contact Us.”
We have developed a Privacy Notice to describe our privacy practices and how we collect, use, and disclose the personal information of those individuals who visit, access, or use the Services. Please see our Privacy Notice for further information.
We may ask for your separate consent to collect, use, or share your personal information within the context of your use of our Services. For example, we may ask you for specific consent via a banner or checkbox within the Services to share certain personal information with third-party partners. If you grant us your consent pursuant to such a separate consent request, such as by clicking an “accept” button or ticking a relevant check box, you acknowledge and agree that such consent constitutes a valid written consent in accordance with applicable laws. You may revoke your consent at any time by contacting us, as specified in our Privacy Notice.
You represent and warrant that: (i) you are 18 years of age or older or are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts, and (ii) when using or accessing the Services, you will act in accordance with any applicable local, state, or federal law, regulation or custom and in good faith.
We cannot guarantee that your access to the Services will be uninterrupted or error-free, but we will endeavor to correct reported problems, to the extent such problems are caused by TIL UK, as soon as we can reasonably do so. Notwithstanding the above, we undertake no obligation to update, amend, or clarify information in the Services or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Services or on any related website should be taken to indicate that all information in the Services or on any related website has been modified, corrected, or updated. If a problem occurs, you should report the problem to [email protected].
You further agree that the Services are accessed via a telecommunications connection. You are solely responsible for obtaining all devices, equipment, software, internet and mobile network connectivity, and other services needed for you to access and use the Services, and you will be solely responsible for all charges related to them. We are not responsible, nor will we issue refunds for the Premium Subscription for disruption, unavailability, or failure in your telecommunications equipment or services. TIL UK is not responsible for the performance of devices you use to access the Services, and you agree to look solely to the entity that manufactured and/or sold or leased you the device or provided the services for any issues related to it. Additionally, some aspects of the display of the content on the Site or App (e.g., resolution or speed) and other functions may vary from device to device and may be affected by factors such as the speed of your internet or mobile connection, the configuration of your device, or your location. TIL UK makes no representations or warranties about the quality of your viewing experience on your device or display.
You further agree that while we will take all reasonable steps necessary to ensure a high-quality video feed, we cannot control internet network congestion that may occur and affect the quality of the delivered video. We are also not responsible for any suspension of service that may occur in the live video feed that is received from the television broadcaster.
You further agree that we are under no liability whatsoever to you in the event of non-availability of any portion of the Services occasioned by act of God, war, terrorism, disease, epidemic, pandemic, revolution, riot, insurrection, civil commotion, strike, lockout, flood, fire, earthquake, explosion, embargo, injunction, lack of public or private telecommunications networks, satellite failure, failure of any public utility, undertaking or any other cause whatsoever beyond our control.
You hereby warrant and represent that, other than as fully and promptly disclosed to us as set forth below, you do not have any motivation, status, or interest which we may reasonably wish to know about in connection with the Services, including without limitation, if you are using or will or intend to use the Services for any journalistic, investigative, or unlawful purpose. You hereby warrant and represent that you will promptly disclose to us in writing any such motivation, status, or interest, whether existing prior to registration or as arises during your use of the Services.
You will not use the Services other than for their intended purpose including, without limitation, as expressly permitted by these Terms and for your personal use. Further, you will not engage or will not allow any third party to engage in, on your behalf, in any of the following prohibited activities with respect to the Services:
copying, distributing, or disclosing any part of the Services in any medium other than as allowed by the Services and these Terms;
using any automated system (other than any functionalities of the Services), including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services;
transmitting spam, chain letters, or other unsolicited email or attempting to phish, pharm, pretext, spider, crawl, or scrape;
attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Services;
violating any international, federal, provincial or state regulations, rules, laws, or local ordinances (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination, false advertising, anti-spam or privacy);
conducting any unlawful purposes or soliciting others to perform or participate in any unlawful acts;
uploading or transmitting invalid data, viruses, worms, Trojan horses, logic bombs, time bombs, cancelbots, malware, ransomware, adware, or other harmful computer code or programming routines, other software agents, or any other type of malicious code through the Services;
infringing upon, violating, or misappropriating our intellectual property rights or the intellectual property rights of others including but not limited to copyrights, patent, trademark, trade secret, or other intellectual property or proprietary right, or rights of publicity, personality or privacy;
impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
harassing, insulting, harming, abusing, defaming, abusing, stalking, threatening, intimidating or otherwise violating the legal rights (such as of privacy and publicity) of any other users or visitors of the Services or our staff members;
interfering with or any activity that threatens the performance, security or proper functioning of the Services or impose an unreasonable or disproportionately large load on our infrastructure;
attempting to decipher, decompile, disable, disassemble or reverse engineer any of the software or algorithms used to provide the Services;
bypassing the security features or measures we may use to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein;
attempting to access unauthorized Accounts or to collect or track the personal information of others;
using the Services for any purpose or in any manner that infringes the rights of any third party; or
delete obscure, or change any copyright, trademark, or other proprietary designations, notices, or markings in or on the Services.
By installing the App, you consent to the installation of the App and any updates or upgrades that are released through the Services. The App (including any updates or upgrades) may (i) cause your device to automatically communicate with our servers to deliver the App functionality and to record usage metrics, (ii) affect App-related preferences or data stored on your device, and (iii) collect personal information as set out in our Privacy Notice, including location information. You can uninstall the App at any time.
Technical difficulties with the Internet, Internet software, or transmission problems could produce inaccurate or incomplete copies of information contained in the Services. Due to the ability to share certain content and materials, computer viruses or other destructive programs may also be inadvertently downloaded from the Services.
TIL UK shall not be responsible or liable for any software, computer viruses or other destructive, harmful, or disruptive files or programs that may infect or otherwise impact your use of your computer equipment or other property on account of your access to, use of, or Browse on the Services, or your downloading of any user materials or other content from the Services. TIL UK recommends that you install appropriate anti-virus or other protective software.
Either party may terminate these Terms for any or no cause, at any time. Upon such termination, you will no longer have the right to access or use any of the Services.
If you decide to cancel before the term of your Premium Subscription is up, your account will not be prorated, discounted, or refunded. You may access the Premium Subscription until the end of the subscription term (either monthly or yearly) after canceling.
Depending on your Premium Subscription type (monthly or yearly), you will be charged at that recurring interval. All sales of Premium Subscription Services are final. Prices for the Premium Subscription Services may change at any time, and the Premium Subscription Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If any of the Services become unavailable following a transaction but prior to your downloading of any materials, data, text, images, video, or audio from the Site or App, your exclusive and sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of the Services, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by TIL UK.
Note, after cancellation, you will no longer have access to your Account, your profile, or any other information through the Services. The provisions of these Terms, which by their intent or meaning are intended to survive such termination, including without limitation the provisions relating to disclaimer of warranties, limitations of liability, and indemnification, shall survive any termination of these Terms.
We reserve the right to refuse the Services to anyone for any reason at any time. We may suspend, deactivate, or terminate or limit your right to use the Services at any time and for any reason, including, without limitation, in the event that we are investigating or believe that you have breached any provision of these Terms, by providing you with written or email notice. Such termination or limitation will be effective immediately upon delivery of such
notice. If we terminate or limit your right to use the Services for breaching these Terms, you are prohibited from registering and creating a new Account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. Any material downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk. You are and will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
Even after your right to use the Services is terminated or limited, these Terms will remain enforceable against you. We reserve the right to take appropriate legal action, including, without limitation, pursuing arbitration in accordance with Section 17 of these Terms.
We have the right to restrict anyone from completing registration as a user if we believe such person may threaten the safety and integrity of the Services, or if, in our discretion, such restriction is necessary to address any other reasonable business concern.
Following the termination or cancellation of your Account (as defined below), we reserve the right to delete all of your data, including any User Generated Content, in the normal course of operation. You will not be able to recover your data once your Account is terminated or cancelled.
Termination, suspension, or cancellation of your account to the Services will not affect any right or relief to which we may be entitled, at law or in equity. Upon termination, suspension, or cancellation, all rights granted to you in these Terms will automatically terminate and immediately revert to us. Following termination, suspension, or cancellation, these Terms will remain in full force and effect with respect to your past use of the Services, including all rights granted by you to us.
The Services may contain links (such as hyperlinks) to third-party websites. Such links do not constitute endorsement by us or association with those websites, their content, or their operators. Such links (including, without limitation, external websites that are framed by the Services as well as any advertisements displayed in connection therewith) are provided as an information service, for reference and convenience only. We do not control any such websites and are not responsible for their
availability or accuracy, or
content, advertising, products, or services.
It is your responsibility to evaluate the content and usefulness of the information obtained from other websites. You acknowledge and agree that we are not involved in the creation or development of third-party websites and disclaim any responsibility for third-party websites and cannot be liable for claims arising out of or relating to third-party websites. Further, you acknowledge and agree that we have no obligation to monitor, review, or remove links to third-party websites, but reserve the right to limit or remove links to third-party websites on the Services at our sole discretion.
The use of any website controlled, owned, or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites. You access such third-party websites at your own risk. We expressly disclaim any liability arising in connection with your use and/or viewing of any websites or content or other material associated with links that may appear on the Services. You hereby agree to hold us harmless from any liability that may result from the use of links that may appear on the Services.
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, trademarks, logos, typefaces and other content that users see or read through the Services is owned by TIL UK, excluding (i) Third-Party Content (as defined below) and (ii) User Generated Content (collectively “TIL UK Content”), which such content users grant us a license to use. TIL UK Content is protected in all forms, media, and technologies now known or hereinafter developed. We own all TIL UK Content, as well as the coordination, selection, arrangement, and enhancement of such TIL UK Content as a Collective Work under the United States Copyright Act, as amended. The TIL UK Content is protected by domestic and international laws governing copyright, patents, and other proprietary rights. You may not copy, download, use, redesign, reconfigure, or retransmit anything from the Services without our express prior written consent and, if applicable, the holder of the rights to the User Generated Content.
Any use of such TIL UK Content, other than as permitted herein, is expressly prohibited without our prior written permission.
Our service marks and trademarks, including, without limitation, the TIL UK tradename and associated logos, are service marks owned by TIL UK. Any other trademarks, service marks, logos, and/or trade names appearing via the Services are the property of their respective owners. You may not copy or use any of these marks, logos, or trade names without the express prior written consent of the owner.
Additionally, you may choose to, or we may invite you to submit comments, ideas, or feedback about the Services, including without limitation about how to improve our services or our products (“Feedback”). By submitting any Feedback, you agree that your disclosure is gratuitous, unsolicited, and without restriction and will not place us under any fiduciary or other obligation, and that we are free to use the Feedback without any additional compensation to you, and/or to disclose the Feedback on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, we do not waive any rights to use similar or related Feedback previously known to us, developed by our employees, or obtained from sources other than you. You acknowledge that all email and other correspondence that you submit to us shall become our sole and exclusive property.
Furthermore, you acknowledge that unprotected e-mail communications and other transmissions over the Internet are not confidential and may be subject to possible interception, alteration, or loss. You acknowledge and agree that by submitting any such communications to TIL UK, no confidential, fiduciary, contractually implied, or other relationship is created between you and TIL UK other than pursuant to these Terms of Use. TIL UK shall not be responsible for the payment of any monies to any other party in connection with TIL UK’s use of any information or material provided by you to TIL UK. You also represent and warrant that any and all such information or material which you provide to TIL UK, whether provided by you electronically by accessing or using the Services or otherwise, and TIL UK’s use of this information and material so provided, does not infringe the rights of any other person or entity.
Subject to the terms and conditions hereof, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, freely revocable, license to access and use the Services. We may terminate this license at any time for any reason or no reason. The Services allow you to stream, and view images, videos, graphics, data, text audio owned by our licensors and third parties which may also include all Intellectual Property Rights in the foregoing (as defined below) collectively, “Third-Party Content”). Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Third-Party Content, and you agree not to sell, license, rent, modify, publicly distribute, publicly transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on the Services. Use of the Third-Party Content or materials on the Services for any purpose not expressly permitted by these Terms is strictly prohibited. For the purposes of these Terms, “Intellectual Property Rights” means all intellectual property rights and proprietary rights, including patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, trade names, logos, slogans, brand names, domain names, and business and product name rights, design rights, goodwill, know-hows, technology rights, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.
TIL UK respects the intellectual property of others, and expects you to do the same. Pursuant to 17 U.S.C. Section 512 as amended by Title II of the Digital Millennium Copyright Act of 1998, we reserve the right, but not the obligation, to (i) remove any User Generated Content, and (ii) terminate the user's license to use TIL UK Services if we determine in our sole discretion that you are involved in infringing activity, including alleged acts of first-time or repeat infringement, regardless of whether the material or activity is ultimately determined to be infringing.
If you believe, in good faith, that any materials provided on or in connection with the Services are defamatory or infringe upon your copyright or other intellectual property right, please send a notice to us to request a review of the alleged defamatory content or infringement, including the following information to TIL UK's Copyright Agent at [email protected]
A description of the copyrighted work that you claim has been infringed, including the URL (Internet address) or other specific location on the Services where the material you claim is infringed is located. Include enough information to allow TIL UK to locate the material, and explain why you think an infringement has taken place;
A description of the location where the original or an authorized copy of the copyrighted work exists -- for example, the URL (Internet address) where it is posted or the name of the book in which it has been published;
For materials that are defamatory or infringe patents, trademarks, or other proprietary rights of a third party, submit a list of such material(s), including the URL (Internet address) or other specific location on the Services where the material can be located. Include enough information to allow TIL UK to locate the material, and explain why you think defamation or an infringement has taken place;
Your name, address, telephone number, and e-mail address;
A statement by you that you have a good faith belief that the use of the material in the manner complained, is not authorized by the copyright or proprietary owner, its agent, or the law; and
A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the owner or authorized to act on the behalf of the owner of an exclusive right that is allegedly infringed or on behalf of the person defamed; and
An electronic or physical signature of the owner or the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed or the person allegedly defamed.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES, REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, LIABILITY FOR FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, NETWORK OR SYSTEM OUTAGE, OR COMMUNICATION FAILURE. TIL UK MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, TIMELINESS, RELIABILITY, AVAILABILITY, QUALITY, COMPLETENESS OR OTHERWISE OF THE CONTENT PROVIDED THROUGH THE SERVICES OR THE CONTENT OF ANY SITES LINKED TO THE SERVICES AND ASSUMES NO LIABILITY OR RESPONSIBILITY IN CONTRACT, WARRANTY OR IN TORT FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; AND (IV) EVENTS BEYOND OUR REASONABLE CONTROL. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE WARRANTIES TO APPLY TO YOU, THE ABOVE EXCLUSIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.
UNDER NO CIRCUMSTANCES WILL WE AND OUR AFFILIATES OR CORPORATE PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, REPUTATIONAL, ECONOMIC, SPECIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS, ANTICIPATED PROFITS, BUSINESS OPPORTUNITY, LOSS OF BUSINESS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY TIL UK, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES) ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, THE SITE OR THE APP, THE TIL UK CONTENTS, AND THE THIRD-PARTY CONTENT, INCLUDING, WITHOUT LIMITATION, ANY OF THE INFORMATION CONTAINED THEREIN.
IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT WE AND OUR AFFILIATES OR CORPORATE PARTNERS ARE LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE GREATER OF (I) THE TOTAL FEES PAID BY YOU TO TIL UK DURING THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE OR (II) TWENTY FIVE DOLLARS ($25), TO THE EXTENT PERMITTED BY APPLICABLE LAW.
THESE TERMS ARE A LEGALLY BINDING CONTRACT BETWEEN YOU AND TIL UK THAT AFFECTS OUR RESPECTIVE LEGAL RIGHTS AND INCLUDES A MANDATORY INDIVIDUAL ARBITRATION REQUIREMENT AND CLASS ACTION AND JURY TRIAL WAIVER, WHICH ARE SET FORTH BELOW IN SECTION 18. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE ANY SERVICES PROVIDED BY TIL UK.
PLEASE READ THIS DISPUTE RESOLUTION SECTION CAREFULLY (subsections (a) though (j) below will be referenced herein as the “Dispute Resolution” section or “Section 18”) BECAUSE IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION, A CLASS ACTION WAIVER, A JURY TRIAL WAIVER, AND A CONTRACTUAL LIMITATIONS PERIOD.
Most concerns can be resolved by contacting customer service at [email protected]. In the event we are unable to resolve a complaint to your satisfaction, this Section explains how any dispute will be resolved.
Mandatory Pre-Arbitration Dispute Resolution
We are available by email at [email protected] to address any concerns you may have regarding your use of the Services. You and TIL UK agree to engage cooperatively to try and resolve any dispute informally prior to you or TIL UK initiating any arbitration proceeding. Most concerns may be quickly resolved in this manner. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to either party initiating a lawsuit or arbitration. You or TIL UK must first send a written notice to the other party providing a detailed description of the dispute; your or our name and contact information (address, telephone number, email address, and account number if applicable); sufficient information to enable you or TIL UK to identify any transaction at issue (including any receipts or purchase details); and a detailed description of: (a) the nature and basis of the dispute and any claims and (b) the nature and basis of the relief sought (including a detailed calculation of any damages).
Your notice must be sent to [email protected]. Our notice will be sent using the most recent contact information that you have provided to us. For a period of 60 days from the date of receipt of a completed notice from the other party, you and we will work together using reasonable efforts to try to resolve the dispute. If requested by us in connection with a notice initiated by you, you agree to personally participate in an individualized telephone settlement conference (and if you are represented by an attorney, your attorney may also participate) to discuss a potential early resolution of the matter. If requested by you in connection with a notice initiated by us, we agree to have a TIL UK representative personally participate in an individualized, telephone settlement conference (and if we are represented by an attorney, our attorney may also participate). If the dispute is not resolved within this 60-day period (which can be extended by agreement of the parties), you or we may commence arbitration consistent with the process set forth below. Compliance with this informal dispute resolution process is mandatory and a condition precedent to initiating arbitration.
Any applicable limitations period (including statutes of limitations) shall be tolled while the parties engage in this informal dispute resolution process. If the sufficiency of a notice or compliance with this informal dispute resolution process is at issue, such issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and further, any arbitration shall be stayed pending resolution of the issue. The court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration or the assessment or payment of arbitration fees. You or we may also elect to raise non-compliance with this informal dispute resolution process and seek relief in arbitration.
THE PARTIES UNDERSTAND THAT, ABSENT THIS MANDATORY PROVISION, THEY WOULD HAVE HAD A RIGHT OR OPPORTUNITY TO LITIGATE DISPUTES THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE, AND TO PARTICIPATE IN A CLASS ACTION OR OTHER PROCEEDING INVOLVING MULTIPLE CLAIMANTS, BUT THEY HAVE INSTEAD CHOSEN TO HAVE ALL DISPUTES DECIDED THROUGH INDIVIDUAL ARBITRATION. THE PARTIES FURTHER UNDERSTAND THAT THE RIGHT TO DISCOVERY MAY BE MORE LIMITED IN ARBITRATION THAN IN COURT.
You and we hereby agree and consent that any claim, controversy, or dispute related to or arising out of access to and use of the Services, our marketing or communication with you, these Terms of Use (including the breach hereof), any promotions offered by TIL UK, or telephonic outreach, whether based in contract, tort, statute, or other legal theory (“Disputes”), will be resolved by binding arbitration before a single arbitrator as described below. This provision shall apply retroactively to any Disputes that arose prior to this agreement, as well as any present or future Disputes. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all Disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of this agreement to binding arbitration, including, but not limited to, any claim that all or any part of this arbitration agreement is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under the law or in equity. Nothing in this arbitration agreement shall be construed as a waiver of either party’s right to seek public injunctive relief, and you and we agree to cooperate to affect the stay of any requests for public injunctive relief.
Any and all actions taken under this arbitration agreement are confidential and must not be disclosed to any third party. Any arbitral award will be final and binding and may be enforced by any court of competent jurisdiction. This arbitration agreement applies to you and TIL UK and its affiliates and related entities. Interpretation and enforcement of this arbitration agreement will be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), provided that if the FAA is found not to apply to any issue of interpretation and enforcement, then the issue shall be resolved under the laws of the State of Delaware.
The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the AAA Consumer Arbitration Rules, which are available at https://www.adr.org/Rules. All AAA arbitration proceedings will be held in a location reasonably convenient to both parties consistent with the AAA’s Consumer Arbitration Rules. If you intend to seek arbitration you must first send a written demand for arbitration (“Demand”), by first class mail, FedEx, or UPS within the appliable statute of limitations. Notwithstanding anything to the contrary in the AAA Consumer Arbitration Rules, the respondent in any Dispute will have the right to depose the claimant. Your Demand shall be sent and delivered to TIL UK, 650 Castro St. Suite 120-214, Mountain View, CA 94041. The Demand must describe the nature and basis of the claim and the specific relief sought. If the parties cannot reach an agreement within 30 days after TIL UK’s receipt of the Demand, either party may initiate arbitration proceedings. A form to initiate arbitration proceedings is available on the AAA site at www.adr.org. In addition to filing this form with the AAA, the party initiating the arbitration must mail a copy of the completed form to the opposing party. You may send such a copy to TIL UK at Regd. Office: 505 Pinner Road, North Harrow, Middx, HA2 6EH, United Kingdom.
If any court or arbitrator determines that any term in this arbitration agreement is unenforceable for any reason as to any claim, then this arbitration agreement will be inapplicable to that claim only, and that claim will instead proceed through litigation in court rather than by arbitration, but only after the conclusion of the arbitration of any claim or dispute that is subject to this arbitration agreement.
Except if this arbitration provision does not apply, arbitration shall be your exclusive remedy.
You and we further agree that any arbitration shall be conducted in our respective individual capacities only and not as a class action, and you and we each expressly waive our respective right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration agreement set forth in this section shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
Notwithstanding the parties’ agreement to resolve all disputes through arbitration (i) either party may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction; and (ii) either party may bring suit in court to enjoin infringement or other misuse of intellectual property or proprietary rights. Any institution of any action for injunctive relief will not constitute a waiver of the right or obligation of the claiming party to submit any claim seeking relief other than injunctive relief to arbitration.
If ten (10) or more demands for arbitration of a dispute or claim subject to the arbitration agreement set forth herein are initiated: (i) that involve common questions of law or fact and (ii) where the initiating parties are represented by the same law firm, the same group of coordinated law firms, or the same representative; then such demands shall be coordinated pursuant to this paragraph. The group of claimants and group of respondents shall each select three (3) demands, for a total of six (6), to be filed with AAA (collectively the “Mass Filing Demands”). Each of the Mass Filing Demands shall be assigned by AAA to a different arbitrator chosen from its national roster. The remaining demands shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims until they are selected to proceed to individual arbitration proceedings until after ninety (90) days from the date all Mass Filing Demands have been arbitrated and all appeals are exhausted. After ninety (90) days from the date all Mass Filing Demands have been arbitrated and any appeals exhausted, any remaining Demands subject to this paragraph may be filed with AAA. The AAA Supplementary Rules for Multiple Case Filings shall apply to the extent they are not inconsistent with this paragraph. Notwithstanding any other provision in the Terms, you and TIL UK agree that a court of competent jurisdiction shall have authority to enforce the terms of this paragraph with injunctive or other relief.
This Agreement and your use of the Services will be governed by, and will be construed under, the laws of the State of New York, without regard to choice of law principles. This choice of law provision is only intended to specify the use of New York law to interpret this Agreement.
You agree to the exclusive personal jurisdiction by the federal and state courts located in the State of New York in any matter arising from or related to these Terms of Use and your use of the Services and you waive any jurisdictional, venue, or inconvenient forum objections to such courts.
No agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship is intended or created by these Terms.
Our failure to enforce any provision(s) of these Terms will not be construed as a waiver of any provision or right. These Terms constitute the complete and exclusive agreement between you and TIL UK with respect to its subject matter and supersedes and governs any and all prior agreements or communications. The provisions of these Terms are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, (i) such provision shall be modified or restructured to the extent and in the manner necessary to render it valid, legal, and enforceable or, (ii) if such provision cannot be so modified or restructured, it shall be excised from the Agreement without affecting the validity, legality or enforceability of any of the remaining provisions. These Terms may not be assigned or transferred by you without our prior written approval. We may assign or transfer these Terms without your consent, including but not limited to assignments: (1) to a parent, affiliate, or subsidiary, (2) to an acquirer of assets, or (3) to any other successor or acquirer. Any assignment in violation of this section shall be null and void. These Terms will inure to the benefit of TIL UK, its successors and assigns.
We reserve the right, at our sole and absolute discretion, to change, modify, add to, supplement, suspend, discontinue, or delete any of the terms and conditions of these Terms and review, improve, modify or discontinue, temporarily or permanently, the Services or any content or information through the Services at any time, effective immediately with or without prior notice and without any liability to TIL UK. TIL UK will endeavor to notify you of material changes by email but will not be liable for any failure to do so. If any future changes to these Terms are unacceptable to you or cause you to no longer be in compliance with these Terms, you must terminate, and immediately stop using, the Services. Your continued access or use of the Services following any changes or revisions to these Terms or Services will be deemed complete and irrevocable acceptance of these Terms as modified. We encourage you to check TIL UK’s website and App regularly for any such changes. TIL UK may also impose limits on certain features or restrict your access to part or all of the Services without notice or liability.
None of the terms of these Terms are enforceable by any persons who are not a party to these Terms.
Unless otherwise expressly provided herein, the invalidity or unenforceability of any provision of these Terms of Service will not affect the validity or enforceability of any other provision, all of which will remain in full force and effect.
You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these Terms refers electronically including without limitation by e-mail or by posting Notices on the App or this Site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. Unless otherwise specified in these Terms, all notices under these Terms will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or email; or the day after it is sent, if sent for next day delivery by a recognized overnight delivery service.